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Exam Description

The 640-461 Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam is associated with the CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the ICOMM v8.0 Introducing Cisco Voice and Unified Communications Administration v8.0 course..

Exam Topics

The following topics are general guidelines for the content likely to be included on the Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe the characteristics of a Cisco Unified Communications solution

	Describe the Cisco Unified Communications components and their functions
	Describe call signalling and media flows
	Describe quality implications of a VoIP network

Provision end users and associated devices

	Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
	Create or modify user accounts for Cisco Unified Communications Manager
	Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
	Create or modify endpoints for Cisco Unified Communications Manager
	Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
	Describe how calling privileges function and how calling privileges impact system features
	Create or modify directory numbers
	Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
	Enable end users for Cisco Unified Presence
	Verify user features are operational
	Secure the Cisco IOS image and configuration file

Configure voice messaging and presence

	Describe user creation options for voice messaging
	Create or modify user accounts for Cisco Unity Connection
	Describe Cisco Unified Presence
	Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

	Generate CDR and CMR reports
	Generate capacity reports
	Generate usage reports
	Generate RTMT reports to monitor system activities
	Monitor voicemail usage
	Remove unassigned directory numbers
	Perform manual system backup
	Use CLI and SDM to configure Cisco routers to send Syslog messages to a Syslog server

Provide end user support

	Verify PSTN connectivity
	Define fault domains using information gathered from end user
	Troubleshoot endpoint issues
	Identify voicemail issues and resolve issues related to user mailboxes
	Describe causes and symptoms of call quality issues
	Reset single devices
	Describe how to use phone applications

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